Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. ( Domestic)

For our global clients, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at lalalotusco@gmail.com. And send a picture of your order along with your request.

We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items sent back after the 14-day (domestic) or 30-day (global) expire are no longer eligible for a return.

Customers are responsible for providing shipping for their return as well as a 20% restocking fee. 

Return rules summary

  • Returns accepted for 14 days

  • Customer provides return shipping

  • 20% restocking fee

  • Final sale items: gift cards, custom orders, and discounted items

  • Please note that we are a small, family-owned business. Your return process may take some time, but we are here to assist you and strive to provide the best customer service possible. You can always contact us for any return questions at lalalotusco@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on custom items, sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lalalotusco@gmail.com. We reserve the right to refuse service to anyone.