The time we need to prepare an order for shipping varies. For details, see individual items. Please Keep in mind that custom orders may take more time. 

North America: 3-5 business days

We will do our best to meet these shipping estimates, but cannot guarantee them. You will be given a tracking number once your package has been shipped! For international orders please keep in mind that we not responsible for delays due to customs.

OUR STORE POLICIES

Things You Need to Know

Processing Time: The time we need to prepare an order for shipping varies. For details, see individual items. Please Keep in mind that custom orders may take more time. 

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Estimated shipping times: North America: 3-5 business days

We will do our best to meet these shipping estimates, but cannot guarantee them. You will be given a tracking number once your package has been shipped! For international orders please keep in mind that we not responsible for delays due to customs.

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I gladly accept returns, exchanges, and cancellations

Contact me within: 1 week of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 2 days of purchase

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The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Qualifications for return: 

• Damaged during shipping or within 2 weeks of delivery
• Email a photo of item(s) to Lalalotusco@gmail.com 
• Upon return approval ship your item back to our shop
• Once we receive your item we will process a return and notify you

Return rules summary:

Returns accepted for 14 days

The customer provides return shipping

20% restocking fee

Final sale items: gift cards, custom orders, and discounted items

• Please note that we are a small, family-owned business. Your return process may take some time, but we are here to assist you and strive to provide the best customer service possible. You can always contact us for any return questions at lalalotusco@gmail.com.

 

 

• Email a picture of the damaged item to Lalalotusco@gmail.com and we will give you a repair estimate.
• Once you ship your item back to our shop we will begin repair, if the damaged item comes from our shop the first repair is free.

Please contact us and we will get back to you within 24 hours or less.